Complaints

We take all feedback provided to us very seriously. Therefore in order to assist you with any complaint you may wish to bring to our attention – please feel free to contact us:

  • by telephone 0203 857 1366 or 01622 423 080
  • by email info@huntsmanhawkes.com
  • In writing to:

    Complaints Manager Huntsman Hawkes Ltd

    2 James Whatman Court

    Turkey Mill

    Ashford Road

    Maidstone

    Kent

    ME14 5PP

  • or through the contact form below

Please feel free to open/download a copy of our complaints procedures for more information.

 

By submitting your details you are permitting Huntsman Hawkes Wealth Management to contact you directly in order to discuss your complaint.

Please refer to our privacy notice for information about how we manage the data you provide us – click here

If you are advised that we have concluded the matter and you are not satisfied with our final response, or if a complaint is not resolved after 8 weeks, you may be able to take the complaint to –

The Financial Ombudsman Service

Exchange Tower

London E14 9SR

http://www.financial-ombudsman.org.uk/

0800 023 4 567

Please note the Ombudsman cannot consider a complaint if you refer it to the Financial Ombudsman Service more than six months after the date of our final response letter.

If we write to you and you do not respond within 8 weeks to our “final response” we will treat the matter as closed.

Be assured that we treat all complaints very seriously and we will conduct a full review and conclude all matters to the mutual satisfaction of the parties as quickly as possible maintaining appropriate records at all times.